Audio Conferencing allows several people to dial into your DID number to be bridged together in the same conversation. we provide the host with a dashboard monitor that allow organizers to monitor and control different aspects of the conference call in real time.
This feature allows you to upload and use your own audio files to play them while the caller is put "on hold" or during the "ring time" when you receive an incoming call. You can upload your custom audio files from the Recordings section and then convert them into Custom Music on Hold files.
Direct Inward Dialing. “DID” numbers allow people connected to the traditional telephone network to call people connected to VoIP networks, DID numbers from the PSTN network are obtained by the administrators of the VoIP network, and assigned to a gateway in the VoIP network.
When a DID is routed to a callback entry and a call is placed to it, the number will return a busy signal. The system will then callback the specified number and present the user with a dialtone. Please note that the number to callback can be an international number as well.
Call Forwarding allows an incoming call to be redirected to a mobile telephone or other telephone number where the desired called party is able to answer.Here you can create Call Forwarding entries, after which you can route any DID number to it.
CallerID Filtering is a tool that let you create incoming routing rules according to incoming CallerID number. You can apply different rules to some or all of your DID(s) numbers and can create as many filters as you want with many criteria sets.
Queues consist of incoming calls being placed in the queue. Members can answer the queue (static members or users that login as agents dynamically) A strategy for how to handle the queue and divide calls between members is available to all.
The ‘Digital Receptionist’ (IVR) page is the interface used to setup your auto-attendant menus. For example, you could create an IVR and point one of your DID numbers to it, and when the IVR answers, caller will hear “Thank you for calling XYZ Inc, for Sales press 1, for Service press 2”
The DISA (Direct Inward System Access) let you dial numbers via your VOIP Account from Inbound Calls. The main difference is that a DISA doesn’t “call you back”. It gives you directly the access to dial a phone number of your choice, similar to what a Calling Card. .
VoIP 911 Service differs from traditional 911 services due to VOIP limitations. It is nearly impossible to detect where a call originates from when placed over the internet. e911 allows users to associate physical addresses with their DIDs, allowing them to have service similar to traditional 911.
If you use an ATA Adapter, an IP phone or a Softphone, you can create an Internal Extension. This will allow you to call for free, other sub accounts you may have with us. You can have any number of extensions in any country, all contactable at no cost to either party, simply dial the extension number on any device.
1. You can program Speed-Dial Keys, allowing you to place a call by just pressing a reduced number of keys. This function is particularly useful if you dial certain numbers on a regular basis. You can import and export your phonebook, the format is CSV (Comma-separated values).
Recordings can be used in Interactive Voice Responses and Calling Queues. You can also have your DIDs configured to play a recording to the caller, or as a failover if you prefer that instead of voicemail. Simply upload your recordings in your dashboard.
A Ring Group allows an incoming call to be redirected to a designated group of extensions where a member of the group is able to answer. Calls to a DID routed to a Ring Group, address all members of that group that will ring at the same time until one of them answers the call.
Another way of routing incoming calls to your DID numbers is by the use of SIP URI’s. A SIP URI is the SIP addressing schema to call another person via SIP. In other words, a SIP URI is a user’s SIP phone number. The SIP URI resembles an e-mail address.
You can route your DID numbers to “Time Conditions”. You can edit one or multiple DIDs and change the routing to the time condition of your choice.Important: All servers are set to Eastern Standard Time (EST), regardless of their geographic location.
You can configure your DIDs to go to a specific voicemail on each number if required. You can access the voicemail directly with *97 or *98 to access your Voicemail by dialing your DID, this will prompt you for an ID and Password.
The Virtual Fax feature is used for sending and receiving a Fax (facsimile) with our service using a DID number specifically dedicated to Faxing. You may obtain such a number from your Customer Portal in the Fax Numbers section .
Get free accounts for any number of global users, and link them all together by using just extension numbers, no call charges or time limitations. Add an in country direct dial number to enhance your capabilities with free inbound calls.