From a single free line to a full multi-site switchboard — every FreeVoIP account comes with the professional call-handling features below, at no extra cost. For step-by-step configuration see the Setting Up guide.
Call globally for free between FreeVoIP accounts, and add extension numbers for a truly worldwide office.
Direct Inward Dialing lets callers on the traditional phone network reach your VoIP account on a real geographic or non-geographic number.
With an ATA adapter, IP phone or softphone you can create internal extensions and call your other sub-accounts for free.
Build auto-attendant menus — “press 1 for sales” — and route each DID to the menu of your choice.
Redirect an incoming call to a designated group of extensions so whoever is free can answer.
Place incoming calls in a queue answered by static members or agents who log in dynamically, with configurable strategies.
Redirect incoming calls to a mobile or any other number so the right person can always answer.
Route a DID to a callback entry: the system calls you back and connects you, ideal for controlling call costs.
Create incoming routing rules based on the caller's number — apply different treatment to some or all callers.
Route DIDs by time of day and day of week, so calls follow your opening hours automatically.
Give each DID its own voicemail box; access messages with *97/*98 or have them emailed to you.
Calls can be automatically transcribed to text and emailed to you after every call.
Record any call and receive it as an audio attachment by email, for download or immediate playback.
Let several people dial your DID and be bridged into one conversation, with a host dashboard to monitor the room.
Upload your own audio to play on hold or during ring time when a call comes in.
Use custom recordings in IVRs and queues, or play a message to callers as a greeting or failover.
Direct Inward System Access lets you dial out through your VoIP account from an inbound call.
Route incoming calls to your DIDs via SIP URI addressing to reach another person over SIP.
Program speed-dial keys to place calls with a couple of key presses — handy for frequently dialled numbers.
Send and receive faxes through a DID number dedicated to faxing — no fax machine required.
VoIP emergency calling with the important limitations of internet telephony clearly explained during setup.
